Performance in 2021
Manufacturing facilities, repair and maintenance
To date, Rosseti Tyumen JSC operates 51,678.5 km of HVLs, 961.9 km of cable lines, including 2,501.1 km of leased HVLs and 194.5 km of leased cable lines. 
Charts below show the number and capacity of 35-220 kV SS’s as well as the length of 0.4-220 kV HVLs; the numbers include leased assets.
Number and capacity of 35-220 kV SS’s
Circuit length of 0.4-220 kV HVLs (by circuits), km
To ensure fail-safe electricity delivery to our customers, it is important to keep the existing equipment fully operational. Accident-free power supply is enabled by strict compliance with repair and maintenance deadlines and regulations, by timely diagnosis and assignment of repair scopes and deadlines.
In 2021, the Company’s M&R Program was performed in full. Actual M&R costs of fixed assets totaled 4,003 million rubles Company-wide in 2021: 2,606 million rubles went into first-party works; 1,397 million rubles went into third-party works.
and maintenance
production
funds
Core SS and HVL equipment repairs in 2021, million rubles
Core SS and HVL equipment repairs in 2021, physical units
Breakdown of M&R costs in 2021-2022, million rubles
M&R budgeting in 2020-2022: breakdown by category, million rubles
Electricity delivery
Electric Power Transmission in 2019–2021
M&R budgeting in 2020-2022: breakdown by category, million rubles
The growth in electricity consumption in 2021 is associated with lifting a cut in oil production as a result of the OPEC agreement.
As a result of Rosseti Tyumen JSC’s operations in 2021, transmitted electric power totaled 43,458.3 million kWh, a 2,255.4 million kWh or 5.5% increase YoY against 41,202.9 million kWh in 2020.
Gazprom Energosbyt Tyumen JSC, a last-resort supplier, is a major electric power transmission service user in the Tyumen Region. It accounts for 8.0% of electric power transmission revenues. Over the reporting period, the users of Gazprom Energosbyt Tyumen JSC received 3,769.7 million kWh, which totaled 5,116.5 million rubles.
Energy suppliers accounted for 80.1%. Transmitted electric power totaled 32,715.6 million kWh and cost 51,102.5 million rubles; these customers include companies that purchase electricity from the wholesale electricity market (WEM) and from the retail electricity market (REM).
Structure and Dynamics of the Company’s Power Transmission Service Revenue and Expenditures
Energy suppliers accounted for 80.1% of the Company’s total revenue. Delivered electricity totaled 32,715.6 million kWh and cost 51,102.5 million rubles
Power transmission services brought 63,882.6 million rubles in revenue in 2021. Actual revenue grew by 13.2% or 7,462.2 million rubles YoY.
In 2021, Rosseti Tyumen JSC’s grids received a total of 53,667.0 million kWh from the Federal Grid Company of the Unified Energy System, electricity generation companies, and adjacent grid operators. The Company’s end customers and local grid operators received 52,204.2 million kWh. 1,462.7 million kWh or 2.73% of the electricity released into the Company’s grids was lost.
Electricity released from the grid to customers and related LGOs within areas on the Company’s books totaled 52,204.2 million kWh, an increase of 2,382.0 million kWh or 4.78% YoY (cf. 49,822.2 million kWh in 2020).
Actual electricity losses in 2020–2021
* Calculated as the difference between the 2021 and 2020 values.
As of year-end 2021, Rosseti Tyumen JSC’s grids received 2,477.5 million kWh more and released 2,382.0 million kWh more than a year earlier. The main contributing factor in the increase in electricity losses by 95.5 million kWh compared to 2020 is increased load losses due to increased electricity volume received in Rosseti Tyumen JSC’s grids.
Electricity Loss Reduction
Rosseti Tyumen JSC has an Electricity Loss Reduction Program in place. By virtue of taking comprehensive measures under the existing programs, electricity losses in Rosseti Tyumen JSC’s grids were reduced by 54.3 million kWh in 2021; the following factors contributed to such reduction, among others:
Grid connection
New customers’ power equipment is connected to Rosseti Tyumen JSC’s grid in full compliance with the applicable law of the Russian Federation and the Rosseti Group’s standards.
In 2021, Rosseti Tyumen JSC carried out interaction with customers mainly via the Grid Service Portal of the Rosseti Group (the portal is responsible for processing of more than 90% of requests). The Portal provides for electronic interaction between the consumer, grid company and the last-resort supplier of electricity and contains information on the connection procedure, and other mandatorily disclosed data; the portal provides for customer support in all areas and for submitting and tracking service orders, including connection services. Portal web address: https://портал-тп.рф https://портал-тп.рф .
With the planned value of the number of fulfilled grid connection contracts (4253) set forth by the Business Plan 2021-2025, 5285 contracts were completed, while 2220 contracts were completed beyond the deadlines, which resulted in non-compliance with “Timely grid connection” indicator. It amounted to 1,605 with the planned value of 1,1.
The increased average terms for fulfilling preferential contracts is associated with a significant (of more than 40%) increase in the demand for preferential connection with a simultaneous increase in the share of orders for connection, which require fixed expenditures. Currently, framework agreements have been concluded at unit prices, and measures are being taken to reduce overdue obligations.
The actual revenue for connection services was at 99.2% of planned figures and amounted to 3.29 billion rubles, exclusive of VAT.
technical
accession
in 2021
Major connections made in 2021 and projections for until 2024:
Dynamics of Connection Contracts
Dynamics of Connection Contracts, kW
Grid connection
Completed contracts: breakdown by applicant category
Grid connection revenue: breakdown by applicant category
Completed contracts: breakdown by industries, kW
Additional (non-tariff) services sale
The development of additional (non-tariff) services is a priority area for the Company in light of decreased in the productive output due to the current macroeconomic situation in Russia. In 2019-2021, Rosseti Tyumen JSC provided the following non-tariff services:
Actual revenues from the Company’s additional (non-tariff) services
* Taking into account income from the reconstruction of power grid facilities (0.302 million rubles), revenue in 2021 amounts to 333.265 million rubles.
The increase in revenue indicators for additional (non-tariff) services of the Company 2021 YoY is 24.4%.
net profit
profitability
In order to define the uniform approaches to additional (non-tariff) services, Order of Rosseti PJSC No. 129 dd. July 3, 2019 approved the Single Extended List of Additional Non-Tariff Services, which is effective Group-wide:
- rental;
- maintenance and repair services;
- construction and erection works;
- consulting, organizational and engineering services;
- agency services;
- communication and information technology services;
- other services related to other operating activities;
- other miscellaneous services.
Non-tariff Service Targets
Targets are based on:
- Business Plan scenarios;
- actual figures made from selling additional services previously;
- orders and existing contracts that generate income;
- preliminary market analysis and prospects for the development of additional (non-tariff) services;
- the approved minimum profitability level of additional services (profitability for each additional service should be no less than the value found as the highest value of 10% and the actual previous profitability of the service).
To reach the non-tariff service revenue targets, Rosseti Tyumen JSC’s subdivisions have the following activities in place to render non-tariff services under the Single Extended List:
- In December 2021, the Roadmap for the development of additional (non-tariff) services of Rosseti Tyumen JSC was approved. The activities in the roadmap are aimed at increasing the market share of the Company’s additional (non-tariff) services, increasing non-tariff revenue from additional services, increasing the availability of the Company’s additional services, as well as commercializing processes of consumer interaction. The deadlines for the implementation of the Roadmap activities are determined until 2025.
- In order to effectively implement the strategic priorities of development, business diversification (development of non-tariff services) and reengineering (transformation) of business processes, as well as in pursuance of the Roadmap for the development of additional (non-tariff) services, Rosseti Tyumen JSC is scheduled to hold a strategic session on the development of additional (non-tariff) services with the involvement of the Company’s functional divisions and branches.
- A new tool for selling additional (non-tariff) services has been introduced – an electronic trading aggregator to assist in entering new markets, expanding market segments, increasing sales and, accordingly, increasing non-tariff revenue from sales of additional services. In addition, this aggregator has a functionality of analyzing the external business environment (B2B, B2G market), the competitive environment of the Company and the market capacity of additional (non-tariff) services to expand the product line and markets, assess Company’s resources (seasonality, customers, contractors, types of works, pricing dynamics, etc.) and of the development of an effective promotion strategy.
- Rosneft Oil Company PJSC issued accreditation for compliance with the minimum established requirements for legal status, integrity and business reputation, as part of anti-corruption and fraud prevention measures (“Accreditation”). Notice No. 0000248777/3100033667/0010002491 dd. August 10, 2021. The accreditation is valid until February 9, 2023. A potential supplier of goods/works/services included in the register of suppliers and accredited, acquires the opportunity to participate in procurements of Rosneft Oil Company PJSC under substantially simplified scheme.
- In order to avoid unnecessary organizational gaps, stages parallelization and other reengineering activities, the process of automating accounting and reporting on additional services was initiated.
- Interaction has been established and draft agreements on cooperation with executive authorities in the territory of the Company’s presence have been prepared:
- within the agreement signed with the Yugra Development Fund, a portfolio of top-priority development projects was determined for their development and structuring:
- development of the supporting infrastructure of the special economic zone in the city of Nyagan (infrastructure of external and internal power supply grids, other utility grids);
- organization of a DPC in Yugra;
- development of industrial infrastructure facilities, including those at production sites and infrastructure facilities of Rosseti Tyumen JSC free for use;
- as part of expanding the search for potential partners and additional sources in the field of additional (non-tariff services) of the Company, information about the Production assets of the Surgut Electric Grids was published on the Investment map of Khanty-Mansi Autonomous Okrug-Yugra: https://map.investugra.ru/#73.488102,61.242383/15/35,37,27,25,8,10 .
- within the agreement signed with the Yugra Development Fund, a portfolio of top-priority development projects was determined for their development and structuring:
Consolidation of grid assets
For the purpose of consolidating grid assets, Rosseti Tyumen JSC’s corporate website offers an interactive service – the Customer’s (Applicant’s) Personal Account (CPA).
To transfer a power grid facility, a customer (applicant) can submit an electronic application via the CPA or at any Customer Service Center (CSC) of Rosseti Tyumen JSC, provided that the customer has the required documents.
The Company’s branches do the following to inform potential customers in the regions served by Rosseti Tyumen JSC on how to use the Grid Facility Transfer section of the Company’s website:
- publish grid property consolidation guidelines and FAQ on the CSC info stands;
- organize roundtables for grid facility owners.
Pursuant to Order of Rosseti PJSC No. 77 dd. April 18, 2019 No. 77 On the Approval of Procedure for Interaction of PJSC Rosseti Subsidiaries with Owners of Grid Assets in Preparation of Consolidation Transactions, Rosseti Tyumen JSC has approved the List of Grid Assets Consolidation Projects, which covers local grid operators and standalone grid facilities, and ranks them by cost-effectiveness of consolidation, sources of funding, and preferred methods of consolidation.
In 2021, Rosseti Tyumen JSC’s focused on renting grid assets (entering into new leases and gratuitous agreements, as well as extending the existing ones) with regard to such consolidation.
Besides, Rosseti Tyumen JSC entered into the following grid asset consolidation agreements in 2021:
- power grid facility with land plots acquired from the Administration of the Vagai municipal district;
- power grid property acquired from the Administration of the Ishimsky municipal district;
- power grid facility acquired from an individual entrepreneur R.V. Gein;
- power grid facility acquired from Inter RAO – Electric Power Plants JSC.
As of year-end 2021, the Company consolidated 9,537 c.u. of grid property or 4.1 % of the total of facilities that Rosseti Tyumen JSC uses to provide power transmission services.
Power Grid Asset Consolidation Figures
Share of the Rosseti PJSC subsidiary in the regions’ TRR
Interaction with customers
The Company’s Customer Service Policy ensures a customer-oriented approach in performing the Company’s activities. The main goal of a customer-oriented approach is to develop the customer loyalty through quality service and meeting the needs of customers in the short and long term.
The customer focus of Rosseti Tyumen JSC is reached by means of a customer service system based on the following principles:
Sufficient awareness of customers about the Company and its services
Complete and reliable information about all aspects of the Company’s interaction with the customers is made public and is available in the media, on the Company’s corporate website, at the Company’s info stands.
Customers can obtain information on the corporate website of the Company and on the Power Grid Services Portal of the Rosseti Group (“the тп.рф Portal”). In order to ensure prompt access of customers to information about the services provided, the section “For the Customers” is available in the main menu of the corporate website. The Company shall disclose, in accordance with the Standards for Disclosure of Information by Entities of the Wholesale and Retail Electricity Markets, approved by Decree of the Government of the Russian Federation No. 24 dd. January 21, 2004, the following information on service (process) passports:
- applicants;
- the fees for the service (process) and the grounds for its collection;
- conditions for the provision of services;
- the results of the service;
- the total duration of the service;
- the composition and stages of the service, including information on the content and/or conditions of a stage, and the type of the service (process) delivery.
Passports of services (processes) are available in the “Information Disclosure” section, and are also placed on the Company’s CSC info stands.
The тп.рф Portal tp.rf. contains data on planned power outages in the Company's service area.
Territorial access and comfortable conditions for face-to-face service
The face-to-face service infrastructure ensures the territorial availability of the Company’s service for customers; the service is carried out through personal contact between customers of services and employees of the Company in customer service centers and at customer service points (“the CSPs”).
The Customer Service Center is open for the customers of the Tyumen Electric Grids.
In the other eight branches of the Company, in Surgut, Nizhnevartovsk, Nefteyugansk, Kogalym, Noyabrsk, Novy Urengoy, Uray and Nyagan, the customer service is available at CSPs rendered by employees from the service sales, electricity metering and customer relation departments or grid connection and customer relation departments depending on the branch organizational structure.
The system of face-to-face customer service has been brought into line with the requirements of service quality standards. Based on the analysis of existing CSCs for optimal arrangement, the infrastructure of the office of the Customer Service Center of the Tyumen Electric Grids branch was improved: The CSC is relocated to the facility of the Tyumen Electric Grids branch, with an operating room, a waiting room for customers equipped with waiting areas, an electronic information panel and an electronic queue system. A children’s corner in the CSC office, two additional places for applicants for grid connection through the customer’s Personal Account, equipped with a scanner and Internet access are available to the customers.
Availability and efficiency of the correspondence and interactive services of the Company
Correspondence form of service via telephone is rendered by the contact center of Rosseti Tyumen JSC, which is based on the Tyumen Electric Grids’ facilities. In order to increase the efficiency of handling customer requests received by Rosseti Tyumen JSC via telephone channels and to optimize resources, the single federal telephone number of the Rosseti Group 8-800- 220-0-220 was made available to the customers of Rosseti Tyumen JSC in 2020.
Eleven operators work for Rosseti Tyumen JSC’s call center. Operators’ workplaces are equipped with the Oktell software and hardware system updated to a newer version in 2021.
In the high alert mode or in case of weather deterioration (strong wind, thunderstorm, hurricane), the number of operators is increased. Also, during the emergency period, the staff of the implementation unit is involved to provide feedback to the applicants on the received voice messages left on the voice mailbox.
The Company’s corporate website for consumers contains a “Report a power outage online” button to report information about a power outage and receive feedback from the hotline operator about the reasons for the power outage and the timing of the power supply restoration.
In terms of interactive service: Rosseti Tyumen JSC, a subsidiary of Rosseti PJSC, introduced the Power Grid Services Portal of the Rosseti Group and the mobile application from October 01, 2020 (in accordance with the Order of Rosseti Tyumen JSC No. 397 dd. September 30, 2020, the Portal services were accepted for pilot operation) for handling customers’ applications. The acceptance of service applications and appeals via the Customer’s Personal Account on the corporate website of Rosseti Tyumen JSC has been suspended.
Effect for Rosseti Tyumen JSC: reduced operating costs for maintaining personal account, interaction with applicants via a single platform, interaction with a last-resort supplier under the applicable legislation.
For the applicants: expanded opportunities of online access to up-to-date information on the power centers of Rosseti Tyumen JSC, the ability to submit applications and appeals electronically to the selected grid organization: for connecting consumer-side inputs to the Company’s grids, for the installation / replacement of metering devices, for redistribution of power, for restoration of connection documents, for additional services and for informing applicants about the progress of the submitted applications, for access to the appeal sending service on the problems with power supply, for access to the service cost and the required capacity of connected devices calculation, for the search for a connection point on the interactive map, for access to the schedule of planned power outages, for online payment for connection services on the Power Grid Portal and in the mobile application.
Plans:
- Implementation of a subsystem of additional (non-tariff) services on the Portal and integration of the service “Development of telecommunication networks at the infrastructure facilities of the Rosseti PJSC’s SDCs’ power grid facilities” in a mobile application and on the Portal.
- Integration of the mobile application and the Portal in terms of additional (non-tariff) services.
- Implementation of the Internet payment function for additional (non-tariff) services in the mobile application.
Corporate website of the Company is able to receive customers’ applications, including those containing complaints and service order, surveys in order to assess the quality of the services provided filled out in a web screen forms with mandatorily indicated contact information and preferred type of feedback.
As part of the migration project of the corporate website of Rosseti Tyumen JSC, the structure and content of the website section “For Costumers” will be updated, taking into account the requirements of the Consumer Service Quality Standards. This section will also be updated in terms of the interface of Internet contact center, surveys’ interface, visualized contact information of Costumers’ Service Centers in the service area of Rosseti Tyumen JSC, new service “Face-to-face service booking” and other information. Also, Rosseti Tyumen JSC joined the Rosseti PJSC’s project “Light Country”: a feedback portal with electric power consumers. “Light Country” Portal received 122 inquiries on power outages and power quality in 2021. All complaints received were considered in a timely manner.
The company provides consumers with the opportunity to select a required type of interaction channels: face-to-face (personal visit to the CCS) or remote (telephone, mail, Internet, e-mail) depending on the customer’s preferences.
Quality Service
The main goal of the Rosseti Tyumen JSC subsidiaries in their customer interaction is quality service.
Rosseti Tyumen JSC ensures a high level of the personnel’s skills and competence while serving customers. Face-to-face service at the service offices involves the reception of consumers on a first-come, first-served basis with the use of the electronic queue management system and by appointment made on phone or on the Company’s corporate website. In 2021, the company did not provide face-to-face customer service due to the pandemics issues in the region. Currently, Rosseti Tyumen JSC’s service offices in 9 branches are on remote mode.
Transparency of customer service business processes and fair handling of customer complaints
Customer service business processes are transparent to ensure controllability and manageability of customer interaction procedures. Rosseti Tyumen JSC provides unbiased consideration of complaints within the established timeframes, the appealing options, the manner of which is sufficiently communicated to consumers.
Trends in applications
In 2021, the trends of previous years in this area persist. More than half of the inquiries (more than 92 thousand) relate to power outages. Call Center becomes more and more popular among customers.
The share of written inquiries to Rosseti Tyumen JSC for 2021 amounted to 8.5% (13,640) of the total amount, while the number of written inquiries increased 4 times compared to the number of similar inquiries received in 2020 (3,536 pcs.).
In 2021, Rosseti Tyumen JSC received 21,658 inquiries via the Internet, including 10,744 applications for grid connection via the Personal Account. Compared to 2020, the number of inquiries received via the Internet decreased by 9%.
The power grid services portal and the mobile application have become more accessible and convenient for customers, and, as a result, the number of applications for grid connection in electronic form via the Internet increased 4.5 times compared to 2020.
The major part of inquiries accounted for the Tyumen Electric Grids, exceeding 96% (155,136) due to population density and consumer structure. Small and medium-sized businesses and individual consumers predominate in this area.
Analysis of inquiries in 2021 against 2020 broken down by categories, communication channels, reasons (topics) is presented in the table below.
of inquiries received by
Rosseti Tyumen JSC
Analysis of inquiries in 2021 against 2020 broken down by categories, communication channels, reasons (topics)
Indicators
All inquiries are registered in the Contact Management module of the Rosseti Tyumen JSC ERP system based on SAP ERP. Trends in inquiries in 2020 and 2021 broken down by topic is shown below.
Grid connection
Electricity delivery
Power outages
Metering
Additional services
Quality of service
Other
During 2021, the Company received 434 complaints, which is 0.3% of the total number of inquiries. The number of complaints increased by 2.5 times YoY.
Significant subjects of complaints received by the Company are as follows:
- grid connection procedure – 48%;
- power supply reliability –19%;
- electric power transmission – 25%.
All complaints received by the Company in 2021 (434) were considered in timely manner, and answers were provided to customers. Trends in complaints broken down by topic is shown below.
Complaints broken down by topic in 2021 and 2020
including offer issuing terms
including other
In 2021, Rosseti Tyumen JSC received 51 administrative cases from the OFAS in the Tyumen region, including 48 on the grid connection, of which:
- in 37 administrative cases, the OFAS ordered to terminate administrative proceedings due to the absence of violations on the part of Rosseti Tyumen JSC;
- 11 administrative cases are under consideration by the OFAS.
A protocol on administrative offense No. 072/04/9.21-567/2021 was executed for a single case on the grid connection issue. The Company is going to appeal this protocol.
In 2021, a decision was made against the Company (a fine of 100 thousand rubles) under 1 case on the grid connection issue received in 2020.
Each complaint of the OFAS is considered individually by the personnel of the department of the development and implementation of services, together with the Legal Department. Each complaint is followed by relevant explanations sent to the OFAS for the termination of administrative proceedings due to the absence of violation on the part of Rosseti Tyumen JSC.
In order to minimize (exclude) grid connection complaints, the Company has arranged grid connection agreement processing as follows:
- using own resources (within the business process of installation of metering devices);
- with the involvement of contractors under a “direct” contract for the implementation measures requiring fixed expenditures.
Also, for the timely performance under grid connection agreements, the Company has implemented a procedure of a “framework” agreement execution.
Assessment of the quality of service
In order to improve the quality of customer service, consumer surveys are conducted annually. Regular customer surveys are performed in order to obtain first-hand information and use their findings to develop and implement corrective measures to improve service.
The surveys are made for customers-legal entities with questionnaires sent via mail. In 2021, 1020 service customers took part in the Company’s surveys. The level of satisfaction with the services is shown in the chart below.
Based on the findings of the questionnaires and feedback, as well as a survey of at least 1% of the service customers who made a complaint about the quality of the service and the Company’s follow up, the Plan of corrective measures to improve the customer service is compiled.
Also, according to the order of the Ministry of Energy of Russia No. 1256 dd. November 29, 2016 (as amended on June 21, 2017) On approval of the Guidelines for calculating the level of reliability and quality of goods supplied and services provided by an organization of the Unified National (All-Russian) Electric Grid and territorial grid organizations, one of the components of the generalized indicator of the level of reliability and quality of services is a comprehensive indicator of the quality of performance under the Unified Quality Consumer Service Standards by Grid Organizations, approved by Order of the Ministry of Energy of Russia dd. April 15, 2014 No. 186.
Based on the results of 2021, this quality indicator is met by the Company. The requirements of Order of the Ministry of Energy of Russia No. 186 dd. April 15, 2014, including the Company’s compliance with the requirements for timely, complete and reliable disclosure of information in accordance with Appendixes 1 and 7 to the Order, were also met.
Information pursuant to the Annex 1 On passports of services (processes) under the uniform standards of quality of consumer service by a grid organization is available on the corporate website of Rosseti Tyumen JSC and on the ТП.РФ portal in accordance with paragraphs "p" of Clause 19 Chapter II of the Standard of Information Disclosure by the Entities of the Wholesale and Retail Electricity Markets (approved by Decree of the Government of the Russian Federation No. 24 dd. January 21, 2004).
Information for 2021 in accordance with Appendix 7 On the quality of service for consumers of services of a grid organization will be published on the corporate website of Rosseti Tyumen JSC and on the ТП.РФ portal no later than April 1, 2022 in accordance with paragraph "s" of Clause 19 Chapter II Standard of Information Disclosure by the Entities of the Wholesale and Retail Electricity Markets (approved by Decree of the Government of the Russian Federation No. 24 dd. January 21, 2004).
In order to improve the quality of consumer service, as well as to prevent repeated complaints and customers turning to supervisory authorities, and to prevent negative feedback on social media, the following measures were implemented in 2021:
- operational meetings are held under the leadership of the Deputy Director General for the Development and Implementation of Services of Rosseti Tyumen JSC to track the process improvement, to discuss the current problems and proposals for their solution;
- proposals were made to change the organizational structure of the business process Customer Interaction at the level of the executive office of Rosseti Tyumen JSC and of the Customer Service Center of the Tyumen Electric Grids. The changes in the staff schedule and the process of selecting new required personnel are under way;
- on-site inspection of the Customer Service Center, the registration and processing of applications by the Call Center, execution of contracts and timely execution of applications for the grid connection was made in the Tyumen Electric Grids;
- a Roadmap was prepared for optimizing customer service processes with projected activities, responsible persons and deadlines based on the findings of the audit;
- to make the processing of calls by the Call Center more prompt and reduce the number of lost calls, the Call Center software was updated;
- a unified knowledge base was developed for all CSC employees.
The following events are planned for 2022:
- In order to improve information interaction and transparency of interactions with customers, a prototype of the system will be prepared, which will include the following:
- automatic generation of management reporting;
- dashboards for heads of services and departments to track the dynamics of tasks and to plan their unit activities.
- Setting metrics for evaluating the activities of the CSC, launching the process of monitoring social media and registering complaints to identify issues, service areas and develop measures to solve them.
- In order to improve the quality of information provided to the customer, the changes will be made to the process of handling complaints. Updating regulatory documents in the area of customer interaction.
- Updating the structure of the Company’s corporate website with accessible information in the “Customers” section.
- Implementing new Call Center reporting forms, improvement of functionality of the ERP system regarding complaints reporting.
- Developing a scenario for handling each type and topic of inquiries based on a daily performed analysis of all incoming inquiries.
- Conducting staff training on customer-oriented approach.
Technical Status of Grids
Accident rate
Accidents in the network 110 kV and above, pcs.
The main causes of accidents in 2021
Over 2021, most technological incidents were caused by acts of God and climatic phenomena: thunderstorm-caused outages due to the back-flashover of insulation strings caused by poorly conductive soils, excessive vibration of wire ‘galloping’, frosting and its discharge, drastic changes in weather, squally winds, extreme cold, interference from birds, animals, and third parties.
The majority of technological incidents (accidents) over the 12 months of 2021 occurred due to thunderstorm-caused voltage surge (83 events, 72% of all incidents pertaining to nature), birds and animals interfering with electrical installations (66 events, 51% of all incidents pertaining to interference).
Causes of the technological disruptions natural impact, number
Causes of the technological disruptions third-party actions, number
Causes of the technological disruptions undue operation, number
Implementation and effectiveness of reliability improvements
In order to improve the quality, reliability, and sustainability of electric grids and equipment, the following measures were taken in 2021:
The replacement of long-rod insulators helped minimize insulation-associated damage to disconnectors. Thanks to the replacement of 110 kV transformer bushings, no bushing-related damage was caused to power transformers in 2021.
Repairs of SS groundings helped totally avoid thunderstorm-associated damage to SS equipment: in 2021 no damages were made to substation equipment due to lightning surges.
HVLs are equipped with linear surge arresters to avoid accidents attributable to thunderstorm-caused voltage surging. In 2021, 1,376 line-surge arresters were installed. Besides, in order to make HVLs lightning-proof, ground wires were repaired and/or replaced, additional earthing rods were installed, and some earthing rods were repaired so that the HVL tower groundings met the standards.
Placement of bird protections on HVLs continues in order to prevent bird-caused outages.
in 2021.
Grid reliability metrics
Reliability and quality of grid transmission services targets are specified for Rosseti Tyumen JSC (previously – Tyumenenergo JSC) by Resolution No. 59 dd. December 28, 2017 of the Regional Energy Commission (“the REC”) for the Tyumen Region, KhMAO, and YNAO.
For 2021, the REC set forth the following targets: average power outage duration (Psaidi) at 0.4358 and average power outage frequency (Psaifi) at 0.1969.
The indicators of service reliability for 2021 were reached (taking into account the permissible deviation of + 30%).
Grid reliability metrics
Investment Activities
Implementation of the Investment Program (Including the Impact on Local Communities and the Local Economy)
Investment Activity Indicators
Table below shows the key indicators for the implementation of Rosseti Tyumen JSC’s Investment Program for 2021 as approved by Order of the Ministry of Energy No. 29@ dd. December 22, 2021 On the Approval of Amendments to Rosseti Tyumen JSC’s 2018–2022 Investment Program as approved by Order of the Ministry of Energy No. 12@ dd. November 8, 2017, revised in Order No. 29@ dd. December 28, 2020:
Areas and Structure of Capital Investments
Rosseti Tyumen JSC invests in the fixed assets by funding new construction, expansion, reconstruction and retrofitting of the existing facilities, purchase of equipment and other fixed expenditures.
Construction of new grid facilities and reconstruction of fixed assets of Rosseti Tyumen JSC will benefit three Russian regions: YNAO, KhMAO-Yugra and the Tyumen region.
Table below shows the structure of capital investment financing at Rosseti Tyumen JSC over the last three years:
Rosseti Tyumen JSC Capital Investment Funding Structure
In 2021, the Company actually spent 8,530 million rubles, including 6,237 million rubles of new construction (73.1% of the total funding volume), 2,268 million of upgrade and retrofitting (26.6% of the total funding volume), and 25 million rubles of acquisition of fixed assets (0.3% of the total funding volume).
Capital Investment Financing Structure in 2021 (million rubles, inclusive of VAT)
Investment Program funding by source in 2021 (million rubles, inclusive of VAT)
In 2021, the Company actually spent 8,530 million rubles, 8 268 was covered by internal funds, including 4,725 million rubles of depreciation, 2,642 million of grid connection profits spent upfront, 870 million rubles of VAT refunds; 23 million rubles from other profits, and 8 million rubles from other internal funds. 262 million rubles of borrowed funds went into the Investment Program.
Long-term Investment Program
The Company’s Investment Program 2018-2022 was approved by Order of the Ministry of Energy No. 29@ dd. December 22, 2021 On the Approval of Amendments to Rosseti Tyumen JSC’s Investment Program as approved by Order of the Ministry of Energy No. 12@ dd. November 8, 2017, revised in Order No. 29@ dd. December 28, 2020.
The Investment Program was prepared in accordance with Rosseti Tyumen JSC’s Investment Program Scenarios taking into account the current situation in the Russian economy as well as the Company’s financial status.
Investment Program for 2021-2022 totals 18,210 million rubles inclusive of VAT (actual value for 2021 plus planned spending in 2022 under the Investment Program).
The approved Investment Program sets forth the following funding for capital investment:
For 2021-2022, Rosseti Tyumen JSC plants to invest 15,252 million rubles exclusive of VAT (actual value for 2021 plus planned spending in 2022 under the Investment Program).
The volume of development in 2021–2022, million rubles without VAT
Input into fixed assets in 2021–2022, mln rubles excluding VAT
Capacity commissioning in 2021–2022
Work is underway to develop an investment program for 2023-2027.
For 2021-2022, the Company plans to commission a total of 18,911 million rubles in assets, including 849 MVA in transformer capacity and 1,302 km in power transmission lines (actual values for 2021 plus planned values for 2022 under the approved Investment Program).
The Company plans to complete the following major investment projects in 2022:
- A 110/35/10 kV Nevskaya SS with a 110 kV HVL;
- A 110/35/6 kV substation with a 110 kV cable feeder line at the preliminary water discharge unit (PWDU) of the Mayskoye field;
- Reconstruction of the 110 kV HVL Tavricheskaya – Sewage pumping station No.5 1, 2 with branches;
- Reconstruction of Fakel 110/35/6 kV SS;
- A 110/35/6 kV Sorovskaya 2 SS with a 110 kV HVL;
- 110 kV HVL branch from a 110 kV Salekhard – Northern Lights HVL to the 110 kV Shakurovskaya SS with 110/35/6 kV Shakurovskaya SS;
- Reconstruction of the ZhBI 110/10 kV SS.
How the Company affects local communities and economy
Rosseti Tyumen JSC’s Investment Program has a positive impact on the stable development of three Russian regions – Yamalo-Nenets Autonomous Okrug, KhMAO-Yugra and the Tyumen Region, all of which are served by the Company. Modernization projects do improve the reliability of power supply and Rosseti Tyumen JSC is recognized as a reliable business partner by its customers. Newly constructed and reconstructed grid facilities help boost the oil industry in the Company-served regions and connect critical social infrastructures.
Major Investment Projects
List of high-priority investment projects of Rosseti Tyumen JSC was approved by Decree of Rosseti PJSC No. 107r dd. March 31, 2021. The specified list includes facilities from of the Company’s Investment Program for 2018–2022, as approved by Order of the Ministry of Energy of the Russian Federation No. 29@ dd. December 22, 2021. The total number of high-priority investment facilities in the List is 30 units.
In 2021, 14 priority investment facilities were commissioned (68 setpoints (“SP”)), including 7 high-priority facilities commissioned in 2021 (170 MVA 190.3 km).
Innovation
Innovative Development
Rosseti Tyumen JSC’s Innovative Development Program seeks to create a set of methods, technologies, and tools to improve the reliability and quality of electricity delivery within the single innovative strategy within the Rosseti Group. To that end, the Company seeks to use state-of-the-art hardware and technology to maximize the reliability of its grids as well as the efficiency and safety of its processes.
The Investment Program, among other things, centers around R&D.
R&D funding in 2019-2021, million rubles inclusive of VAT
* Deviation in R&D funding due to the late approval of unscheduled procurements under Development of a mobile small-sized drilling rig for mounting and reinforcing composite anchors in the ground, strengthening the HVL tower groundings. Development of composite anchors for strengthening “chopped” reinforced concrete piles of the foundations of supports and screw / pipe pile foundations of HVLs in the permafrost soils of the Arctic and the Far North” (hereinafter – MSDR) and “Development of UVK-M vibration excitation device for automated removal of frost and hoar deposits (“kurzhak”) from wires and cables of 110-220 kV HVLs in the Far North and the Arctic” (“UVK-M”) R&Ds to adjust the Procurement Plan for 2021 and extend the deadline for submitting applications for R&D of MSDR and UVK-M, that led to shift in signing contracts to September 2021. Funding of the first stages of the contracts amounted to 26.124 million rubles inclusive of VAT; it is scheduled for February 2022.
The Company’s R&D efforts produced two intellectual property documents in 2021:
- invention patent No. 2744035 Device for detecting a damaged section of an OL with branches of 6-35 kV distribution grids dd. March 02, 2021;
- certificate of state registration of the database dd. No. 2021620637 Database containing data representing the required frequency of OL route clearing from tree and shrubbery vegetation in the Tyumen region, the Khanty-Mansi Autonomous Okrug – Yugra, the Yamalo-Nenets Autonomous Okrug dd. April 05, 2021;
Innovative Development Program
In order to manage its innovation, Rosseti Tyumen JSC approved its Innovative Development Program for 2020-2024 with a perspective up to 2030.
Expected effects on the Program implementation:
- achieving production parameter values to match those of comparable state-of-the-art grid companies;
- establishing the foundation for smart distribution grids;
- improving energy efficiency, which includes a decrease in power transmission losses.
Innovation Performance
The volume of implementation of innovations RUB mln without VAT
Scope of R&D, mln RUB without VAT
* Deviation due to a change in the actual funding of the investment program.
** Deviation due to a decrease in own revenue for R&D calculation. Decrease mainly due to a drop in electricity transmission revenue due to less paid productive output upon reduced rate of hydrocarbon production by large oil and gas companies, major customers of Rosseti Tyumen JSC, after the agreement signed by the OPEC+ countries.
Innovative Development Objectives
To its end, the Program sets forth the following core objectives:
- organizing innovation activity and its assessment using the system of key performance indicators of innovation activity for the managing personnel in the executive office and branches of the Company;
- ensuring the full cycle of innovation activities from completion to implementation and scaling (commercialization) of R&D results and innovative projects;
- organizing an effective system for managing the results of intellectual activity and intellectual property;
- maximum involving existing scientific and technological reserves, as well as the results of intellectual activity in the innovation process, its commercialization;
- introducing and improving organizational innovations, including those of management systems;
- systematic monitoring of innovative technologies, equipment and applied organizational innovations in the Russian Federation and abroad;
- improving and developing organizational and economic tools for the completion of complex innovative projects;
- developing HR potential and innovation culture in the Company, boosting innovation activity of personnel with appropriate incentive and motivation mechanisms;
- developing management system for technological, regulatory and methodological areas;
- development, testing and provision of the serial completion of innovative equipment and technologies, with regard to the factors of integrated efficiency and based on the principles of managing the life cycle of objects and systems;
- improving the system of interaction with the innovation ecosystem - development institutions (venture centers, territorial clusters, research organizations, educational institutions of higher education, design and design organizations), small and medium-sized businesses, leading domestic and foreign equipment manufacturers.
Areas of Innovation-Driven Development
Innovations adopted in 2021 covered the following core aspects:
Technology Development and Implementation of New Equipment
Advanced technologies are expected to improve the reliability, observability, and controllability of grids, reduce the effects of the human factor, lower the failure rates and shorter failure elimination time.
Innovation alters the Company’s activities and helps make the processes more efficient and the services more reliable and generally better. The opportunities that innovation opens up and the goal to keep the Company at the competitive edge in the long term are challenges that require a comprehensive approach that the Innovative Development Program underlies.
In 2021, Rosseti Tyumen JSC adopted the first stages of contracts for the two R&Ds:
- “Development of UVK-M vibration excitation device for automated removal of frost and hoar deposits (“kurzhak”) from wires and cables of 110-220 kV HVLs in the Far North and the Arctic”, with a vibration excitation device for automated removal of frost and hoar deposits (“kurzhak”) from wires and cables of 110-220 kV HVLs in the Far North and the Arctic with a set of devices for automated control of dancing and vibration of wires.
- “Development of a mobile small-sized drilling rig for mounting and reinforcing composite anchors in the ground, strengthening the HVL tower groundings. Development of composite anchors for reinforcing "chopped" concrete piles of support foundations and screw/pipe pile foundations of HVL supports in the permafrost soils of the Arctic and the Far North, with quick-mounted structures of composite anchors and a small-sized mobile drilling rig being developed.
The expected major effects from the R&Ds above are: increasing the reliability of the lines for uninterrupted power supply to the consumer, as well as reducing the cost of emergency recovery work.
In 2021, the phased commissioning of the SK-11 software package for trial and commercial operation was under way, an implementation plan was prepared, and the purchase of Astra Linux and SK-11 licenses was planned.
As part of the implementation of the SK-11 software package, the following activities were performed:
- the GCC network diagram was drawn;
- the CIM-model SK-11 was completed under 110 kV+ grids;
- a grid diagram of the branch and substation diagrams in the operating area of 110 kV+ grids were completed;
- collection and transmission of telemetric information on APCS GCC HSP servers on the SK-11 platform was organized in certain branches;
- the binding of the obtained telemetric data in the grid diagrams and substations of the branches on 110 kV+ grid was performed.
Currently, work is under way to verify the incoming telemetric information for the Surgut Electric Grids of Rosseti Tyumen JSC.
The expected major effects of its implementation are as follows: reduced capital costs by drop in wear and tear of equipment, reduced undersupply of electricity, reduced response time in emergency shutdowns, improved quality of grid connection, reduced operating costs, increased safety and reduced injuries during the grid operation through the use of multi-level checks and switching locks.
Information technology and telecommunications, incl. Digital Transformation Program
Key Results of Digital Transformation Program in 2021
Pursuant to Rosseti PJSC’s Digital Transformation 2030 Concept, the Company’s Board of Directors approved Rosseti Tyumen JSC’s Digital Transformation Program 2020-2030 in February 2020.
In 2021, the Company launched updating of the Digital Transformation Program under the Guidelines of the Ministry of Digital Development of Russia on the digital transformation of state corporations and companies partially owned by the state, approved at a meeting of the presidium of the government commission on digital development, the use of information technologies to improve the quality of life and the conditions for doing business dd. November 6, 2020. In June 2022, it is planned to submit the updated Digital Transformation Program of Rosseti Tyumen JSC for up to 2030 to the Board of Directors of Rosseti Tyumen JSC.
At the same time, in 2021, in accordance with the approved Digital Transformation Program, the Company implemented the following activities:
Key Digital Transformation Projects
In 2021, Rosseti Tyumen installed 171,919 smart metering devices under the “Smart electricity metering systems” project. The project provides for reaching the share target for metering points equipped with smart metering devices by no less than 85% by 2030.
Smart electric metering systems in the Company is a set of functionally integrated components and devices designed for remote collection, processing, transmission of readings of energy meters, with functionality of data exchange, data storage from energy meters, remote control of its components, devices and energy metering devices, does not affecting the measurements by electrical energy metering devices, as well as access to measurement data, data on the parameters of electrical energy in accordance with the Rules for access to the minimum set of functions of smart electrical energy metering systems.
Also, in Rosseti Tyumen JSC, a system was developed to control the actions of accounts of employees with extended rights (PUM) within the Integrated Information Security System.
The system is a set of software and hardware designed to provide controlled connection of privileged users to the management of key infrastructure facilities. Privileged users are employees, IT infrastructure administrators, as well as external contractors providing technical support services.
The objective of the system for privileged users management is to manage system administrators, external contractors and the external audit of the IT infrastructure. Privileged user control systems are responsible for:
- centralized management of administrator accounts;
- management of authentication and authorization of privileged accounts;
- audit of the actions of users with special powers;
- privileged users’ access control and session recording.
In 2021, the Single End-to-End System for real-time monitoring of electricity delivery to temporarily served facilities introduced at Rosseti Tyumen JSC in 2020 was adopted at all SDCs of the Rosseti Group.
This is a tool ensuring prompt and efficient monitoring of the power supply of controlled facilities in the operating areas of various operators and owners. Control of the supply grid of such facilities is quite limited, and a power supply failure may lead to critical disruptions and financial losses. The system was successfully tested at Rosseti Tyumen JSC during the voting on amendments to the Constitution of the Russian Federation in 2020 and on the Single Voting Day (September 13, 2020) to control the power supply to the premises of polling stations and commissions to promptly inform the departments and organizations involved and to respond to emergencies and contingencies (E&C). On September 19, 2021, the system was used by all distribution grid subsidiaries and affiliates of Rosseti PJSC on the Single Voting Day. The developed system can also be used to organize monitoring of the power supply of other critical consumers.
The “Creating (developing) a single geoinformation system of the Company” project involved the following activities performed by the Company’s employees:
- functionality to manage the process of eliminating emergencies (through tasks and crews) developed;
- automatic synchronization of power grid facilities from the PAMS to the Geoinformation System (GIS) was configured;
- display of heat points for CCU was implemented.
In accordance with the draft of the updated Digital Transformation Program in 2021, software within the Company’s infrastructure was deployed, information flows P1 (data identifying the power center; data on the power equipment of the power center; data on grid connection) and P2, P3 (data identifying the application for grid connection; data identifying the consumer / applicant; data defining routing of the grid connection application; data on the grid connection application; data and files attached to the electronic message) are set up under the first stage of the “Configuring and creating an integrated solution for business processes for customer services and interaction as part of the development of a unified platform for Rosseti Group customer interaction” project.
Pursuant to Government Directive No. 10068p-P-13 dd. December 6, 2018 and the corporate import substitution plan:
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The document management system was transferred to the Documino platform. This domestic platform is one of the state-of-the-art digital tools for optimizing business processes. The electronic document management system (EDMS) differs from those used by the Company earlier in high performance, wide functionality and the availability of a mobile version.
The interface of the software product operates across all modern browsers and mobile devices, it is convenient and provides for handy document processing. The system provides for document automation, and also helps optimize other business processes of the company, which require interaction both from the Company’s departments, and from external counterparties. EDMS provides for affordable integration with various external information systems and services.
The transition to the new electronic platform has taken about a year. The system was adapted to the specifics of the Company’s internal business processes and the needs of the functional divisions.
The new platform provided for extra opportunities to improve the efficiency of business processes in the Company, such as reducing the document processing time and remote access in the mobile application.
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Development of the digital system for situational and analytical control of the electric grid facilities, the functionality of operational, technological and situational control of the upper level of 35/110/220 kV was implemented and put into operation in the executive office of the Company based on the domestic software package SK-11.
The deployment of the system and data sourcing was performed by full-time employees of Rosseti Tyumen JSC. Modeling of all 220-35 kV SS (1,068 units) and 220-35 kV lines (4,626 units) was made, a 220-110 kV grid diagram was generated for all branches of Rosseti Tyumen JSC, 423,351 units were uploaded to the Company’s CIM-model.
The system enables to control the electric grid with various digitalization level of the grid sections (from completely uncontrollable sections of the grid to those equipped with local automation devices), to inform customers on outages, and to calculate grid modes and electricity undersupply.
The software package is the basic platform for the transition to a two-tier model for managing the power grid facilities, as well as to develop highly automated PZD in the Tyumen region in 2021-2022.
Implementation of the APCS GCC HSP in all branches of the Company will be performed approximately until the end of 2024.
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An action plan for the transition of Rosseti Tyumen JSC to the predominant use of domestic software for 2021–2024 was developed and approved by order of Rosseti Tyumen JSC No. 547 dd. December 16, 2021.
The ongoing import substitution policy of Rosseti Tyumen JSC secures a high level of information protection and protection from sanctions’ effects on the backbone areas of the country’s activities, including energy business.
Plans and Outlook for 2022
The draft of the updated Company’s Digital Transformation Program sets forth the following activities:
Completion of “Configuring and creating an integrated solution for business processes for customer services and interaction as part of the development of a unified platform for Rosseti Group customer interaction” project.
Unified Integration Platform (UIP) (Rosseti Tyumen JSC’s segment) supports integration flows between the UIP (Rosseti PJSC segment) and Rosseti Tyumen JSC’s information systems.
The project is aimed at the implementation of integration of information systems operated by Rosseti Tyumen JSC under a Unified platform for Rosseti Group customer interaction.
Project objectives:
- compliance with the requirements of Decree of the Government of the Russian Federation No. 890 dd. June 19, 2020 for access to the minimum set of SEMS functions for the electricity supply companies and Rosseti Tyumen JSC’s customers with commercial electricity metering provided;
- increasing the efficiency of intersystem interaction of information systems operated by Rosseti Tyumen JSC and Rosseti PJSC by centralizing data exchange, ensuring guaranteed data delivery between systems, improving information security during data exchange, centralized monitoring of data exchange between systems;
- reducing costs of introducing new systems or of the replacement of existing ones due to the weak connectivity of information systems and to reusing of integration services;
- improving the efficiency of servicing and monitoring the data exchange between Rosseti Tyumen JSC and Rosseti PJSC by the use of a single communication channel for both segments.
Test flights of unmanned aerial systems (UAS) in preparation for the project on creating a UAV-based information and analysis system to monitor technical condition parameters.
Currently, grid facilities are monitored by external inspection of mobile crews. Taking into account the features of HVLs with the dangers of wildlife and the lack of transport accessibility, the inspection takes a long time and takes place only in cases where a specific damaged area has already been identified. Therefore, in the future, all power supply organizations, should own devices, and technologies that provide for determining the damage location in the grid with state-of-the-art power grid facilities monitoring systems facilities using information and predictive technologies.
Project objectives:
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development of top-level data management model based on the analysis of the current information systems of Rosseti Tyumen JSC, to determine the condition of electric grid facilities under the current regulatory and technical documents, criteria for its assessment, frequency of observation, the monitoring technology for inspections in emergency modes;
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filling the database of UAS-based inspections, including the use of supplementary UAS equipment (infrared sensors, ultraviolet sensors, LIDARs, etc.);
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development and implementation of an information and analytical system ensuring:
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UAS planning and navigation control under emergency conditions;
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data downloading from UAS on objects and events in the Rosseti Tyumen JSC-served area;
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processing primary data and comparing its findings with regulatory requirements for defects classification.
The key objectives and outcomes of the project shall be:
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improving reliability management of electric grid facilities, reducing the HVL accident rate and increasing efficiency of responding accidents by means of an information-analytical system for management decisions;
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reduction of transaction costs within business processes, ensuring labor productivity by collecting information on the power grid facilities using an unmanned aerial system (UAS);
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digital transformation of business processes of operation and repair (search and identification of a defect (damage) during emergency inspections of power lines), in whole or partially;
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creating starting points for further development of the system (beyond the scope of the pilot project) and expansion of the UAS use during routine inspections.
Launch of a project to modernize VHF radio communications according to the DMR standard.
Project objectives:
- increasing the coverage area of the radio communications network;
- consolidating radio networks of the branch and PDZs into a single radio network;
- accessing the corporate telephone network and the public telephone network, including mobile phones;
- organizing a dispatching workplace based on a personal computer via a dispatching dashboard;
- private, group, general and emergency calls from the control console;
- subscriber location tracking via GPS and GLONASS;
- registering events and recording negotiations.
Main advantages of DMR digital radio communication system:
- efficient distribution of the radio spectrum due to the use of a single radio channel by two information channels (time sharing);
- stationary to expand the radio coverage area cut by two times;
- continuous and simultaneous exchanging speech, textual and digital binary data;
- applying digital methods of encoding and processing during the transmission and restoration of voice information;
- using digital methods of signal processing in the noise suppression;
- increasing the intelligibility of voice information in the presence of ambient acoustic and other types of noise and interference;
- increasing the lifetime of a portable radio station from a power source (batteries);
- ensuring effective protection against unauthorized access to transmitted information;
- high performance indicators of DMR radio systems in comparison with analog radio systems.
Voice coding significantly suppresses extraneous noise by highlighting the human voice, as well as by dealing with inevitable transmission interference. Splitting into digital packets provides for easily simultaneous transmitting of voice and data, which cannot be achieved with analog transmission. TDMA (Time Division Multiple Access) tools use the radio frequency spectrum twice as efficiently to reduce the number of repeaters needed.
Another advantage is the increase in the effective coverage area, while providing a constant quality of communication (speech) throughout the coverage area, effective interference suppression and processing various types of data.
Continued work on creating a configuration of the single analytical platform capable of event prediction
The first step in creating a configuration of the single analytical platform capable of event prediction was the “Development of a Single End-to-End System for real-time monitoring of electricity delivery to temporarily served facilities”, adopted at SDCs of Rosseti PJSC in 2021.
In 2022, the Single End-to-End System for real-time monitoring of electricity delivery to temporarily served facilities is to be updated based on the results of the Single Voting Day of September 19, 2021 as follows:
- implementing a separate workstation for administering software list by those responsible from SDCs
- changing the user registration model;
- adding a directory (by types of incidents) to the mobile application;
- bringing the uniformity to directories in templates;
- sending push notifications functionality to mobile users;
- a “quick call” to the hotline when mobile application is not connected to the Internet.
The key objective of the project is to build a single information and analytical environment that combines information flows from the Company’s systems in order to increase the control level over the following business processes of the Company in a single visualization interface:
- production asset management;
- operational and situational management;
- grid connection;
- managing customer interaction;
- energy saving and energy efficiency management;
- M&R of the grid facilities;
- management of transport and electricity metering;
- management of vehicles and special equipment;
- logistics management;
- providing comprehensive security.
Commencement of implementation of the software and hardware package APCS GCC on the SK-11 platform (including the data integration from PAMS and automation of scheduling and requests for equipment withdrawal for repair).
The project is aimed at automating the processes of operational and technological management of the Grid Control Center, including:
- technological data collection;
- technical condition of equipment monitoring;
- registering and analyzing operation failures of equipment and emergency events, information support for decision-making.
Project objectives:
- increasing the reliability of power supply to consumers by improving the quality of the tools used to automate the activities of the dispatcher;
- increasing the economic efficiency of operational and technological management while ensuring the compliance with the regulatory requirements for the reliability of power supply to customers;
- reducing electricity losses with a voltage control system and by optimizing electrical modes;
- reducing the electricity undersupply by reducing the power restoring time after emergencies;
- increasing the level of observability and controllability of power grid facilities;
- reducing the scale of emergency situations by proactively modeling the actions of the dispatcher and modeling the resulting network condition;
- reduction of equipment failure cases by operational control of permissible voltage and current load limits;
- improving the quality of technological connection and planning for changes in the equipment operational condition by modeling the target condition of the grid with the mode calculations.
Launching the development of a dedicated control loop for technological systems at Rosseti Tyumen JSC.
All technological systems for managing power grid facilities (including SCADA) are significant facilities of critical information infrastructure. Pursuant to Order of the FSTEC of Russia No. 239 dd. December 25, 2017 (as amended on February 20, 2020) On Approval of the Requirements for Ensuring the Security of Significant Facilities of the Critical Information Infrastructure of the Russian Federation and Federal Law No. 187-FZ dd. July 26, 2017 On Security of the Critical Information Infrastructure of the Russian Federation a significant facility of the critical information infrastructure must be deployed in a separate dedicated technological circuit to prevent potential cyber attacks.
The project deals with development of a dedicated control loop for technological systems in Rosseti Tyumen JSC’s branch and LGC, which meets the security requirements for significant facilities of critical information infrastructure based on the equipment from the register of industrial products manufactured in the Russian Federation, and a virtualization platform from a unified register of Russian computer programs and databases.
Design and survey works on a distributed automation system in 6-20 kV grids of Power Distribution Zones in the Tyumen Electric Grids.
Project objectives:
- optimization of grid operation modes and flexible repair modes;
- reducing operating costs and increasing the productivity of operational personnel;
- improving reliability of power supply to customers.
A digital PDZ is a highly automated area of distribution grids that provides observability and control via digital communication systems and equipment that supports the IEC 61850 protocol. The digital PDZ is real-time controlled; it has self-diagnosis and self-restoration functions, monitors the parameters and operating modes of all participants in the transmission and consumption of electricity, supports the energy management system, intelligent adaptation of operating modes and automatic synchronization with the operating modes of customers and distributed generation devices, as well as intelligent metering of consumed and generated electricity.
The key outputs of the project:
- reducing commercial and technical losses;
- reducing the impact of operational delays on production activities;
- improving the quality of power supply to customers;
- implementing automatic restoration of the power supply grid;
- optimizing topology of the automated network.
Launch of the project on developing an automated energy conservation and efficiency management system.
The goal of the project is to ensure compliance with the requirements of Federal Law No. 261-FZ dd. November 23, 2009 On Energy Saving and Improving Energy Efficiency, and on Amendments to Certain Legislative Acts of the Russian Federation.
The objective of the project is to create an automated system that provides for:
- managing data collection and data relevance control regarding customer’s energy facilities in order to plan and monitor energy saving and energy efficiency activities;
- generating customer’s energy passport parameters;
- generating and managing energy saving programs;
- forecasting and evaluating the effect of the energy saving measures;
- internal and external reporting of the customer in terms of energy saving and energy efficiency.
Launch of a large-scale project on developing electric charging infrastructure of Rosseti Tyumen JSC and Road Energy program (Building Charging Stations on major regional highways).
The project is aimed at the large-scale introduction of all types of electric transport in the Tyumen region, as well as increasing the number of charging stations.
The project is planned as part of the Action Plan for the electric power strategy of Russia up to 2035 (clause 56), approved by the order of the Government of the Russian Federation No. 1447-r dd. June 01, 2021. The concept for the development of the charging infrastructure of Rosseti PJSC for 2020-2025. approved by the Management Board of Rosseti PJSC (Resolution No. 995pr/2 dd. April 9, 2020).
Project objectives:
- implementation of the environmental policy of Rosseti PJSC performed under the All-Russian Program for the Development of Charging Infrastructure for Electric Transport, approved by the Government of the Russian Federation in order to:
- improving the condition of environment the region;
- providing owners of electric vehicles with the charging infrastructure;
- publicly promoting electric transportation.
Implementation of the first stage of the project for creating the VR and AR-based comprehensive staff training system.
Project goals:
- reduction of personnel training costs;
- improving the quality of training and increasing the number of trained personnel;
- making training materials available and accessible for the personnel operating technological equipment and systems;
- systematic and consistent training of operating personnel in accordance with training programs;
- material under study is presented with quality visual aids;
- individual learning approach support.
Project objectives:
- supporting training of device operation skills, of technological equipment and technical systems operation, of maintenance operations, as well as troubleshooting based on a visualized systems and assemblies design;
- ensuring training control and assessment of skills of the operating personnel needed to perform technological operations and maintenance;
- development of a set of training supporting, realistic, health-risk and equipment-damage free virtual simulators.
Implementation of a Moodle-based Learning Management System.
The transition of the training process in Rosseti Tyumen JSC to a remote mode is a priority task for the Company today. In order to implement a learning management system (LMS), the Company reviewed learning management platforms used in the Rosseti Group, and it was the Moodle platform which was determined as the best option for LMS.
LMS launch should significantly reduce the training costs in the Company, increase the effectiveness of the training, and compliance with a uniform training standard, regardless of location of the Company’s branches.
Using the Moodle LMS platform provides for:
- LMS implementation based on the platform;
- development of e-learning courses for the Company’s employees (with functions of adding videos, images, text files, tests, presentations, SCORM packages, tests and assignments generation, etc.);
- assigning training courses, training group support, delivering webinars;
- access to training courses for all employees of the company (for the management and for the branches);
- access to progress and activity in training courses, generating statistical data;
- support of a reporting system (visualized reports, progress bars, banners with scores or electronic portfolio, etc.);
- support of assessment system (creating course assessment criteria);
- support of supplementary administration tools (data privacy settings, analytics systems, etc.);
- setting up access to learning materials or to the platform;
- support of design change, integration with other services (alternative themes that make visual changes to the design);
- text processing available on the platform (formatting, adding links or media inserts, etc.);
- integration of messengers and setting up notifications.
Configuring and creating an integrated solution for business processes for customer services and interaction with SDCs as part of the development of a Unified Integrated Platform for Rosseti Group customer interaction, the Company’s segment.
The project is aimed at the implementation of a universal data exchange mechanism (integration bus) to upload the data from the databases of Rosseti Tyumen JSC to the Treasury Management Information System:
- NRD (normative reference data): “counterparties”, “settlement accounts”, “contracts” directories, contract schedules and auxiliary directories;
- documents: register of payments, applications for payment, setting and adjusting Cash Flow Budget limits, limit data card;
- statement recognition template data;
enabling to download data as follows from the integrated bus in the specified format:
- statuses of acceptance of payment requests;
- statuses of the exchange with the integration bus;
- bank statements and actual payment documents.
Project goals:
- implementation of a universal data exchange mechanism (integration bus) between the external information base of the SDCs and the Treasury Management Information System;
- ensuring sequential transfer of the subsidiaries and affiliates of the Rosseti Group to the operating mode 1 in the Treasury Management Information System by means of a universal exchange mechanism between the External Databases of the subsidiaries and affiliates and the Treasury Management Information System;
- avoiding data transfer from the External Databases of the subsidiaries and affiliates the Treasury Management Information System via Excel templates while supporting the payment process.
The exchange universality is ensured by an exchange of a document specification containing a list and format of analytics required from the integration bus in order to data upload to the Treasury Management Information System, as well as a list and format of analytics available for download from the integration bus.
Launching the configuration of a digital platform to simplify supplier and contractor interactions involving the document automation subsystem integrated with the Company’s ERP systems and document automations.
Due to the ever-increasing volume of information and documents maintained in the information systems (IS) of Rosseti Tyumen JSC, the Company’s employees often struggle finding, applying and using a large amount of data and documents in their activity.
There is a need in classifying information, document prompt search, storing up-to-date versions and restricting user access, ensuring the safety of documentation and in quickly data restoring when needed.
Documents processed in the IS are stored immediately in the IS. This concept is not effective, because it leads to database overload and IS performance degradation. Despite the fact that ISs are “isolated” one from another, the data contained in the systems can be classified into a single category. A single electronic archive of documents will provide for IS linkage at the level of document types, processes, tasks, increasing the documents availability, their links in the data analysis and processing, and also eliminate data duplication.
In order to achieve the goals of the project, the following tasks are expected to be performed:
- a unified repository of the Company’s documents – an electronic archive should be developed;
- the procedure for accessing documents in the electronic archive should be determined and configured;
- the function of transferring electronic documents from other IS to an electronic archive of the Company should be implemented;
- the paper documents should be converted into electronic form and stored in the electronic archive;
- the electronic archive process should be supported;
- the procedure for storing electronic documents should be determined and set up under the applicable law and regulations in the Company;
- synchronization of documents with the ERP system and purchase orders, automation of closing and acceptance of work should be ensured.
Analysis of financial and economic indicators
Финансовый результат, млн руб.
*EBITDA stands for earnings before interest, taxes, depreciation, and amortization
The revenue of Rosseti Tyumen JSC amounted to 67,441 million rubles in 2021, a 8,146 million rubles or 14% increase YoY.
Most of that revenue (95%) came from power transmission services.
- Power transmission revenue amounted to 63,823 million rubles in 2021, a 7,427 million rubles or 13% increase YoY. The growth is due to an increase in paid productive supply to customers by 2,255 million kWh.
- As of the end of 2021, grid connection revenue totaled 3,286 million rubles, a 656 million rubles or 25% increase YoY, which came from several major contracts.
The cost of goods sold, works and services of Rosseti Tyumen JSC in 2021 amounted to 65,660 million rubles, which is higher than the 2020 level of 2,830 million rubles or 5%.
electricity
Key Cost Change Factors:
- Increased service fees charged by FGC UES PJSC, which stem from the raised approved UNEG maintenance rates and loss rates.
- Increased service fees charged by local grid operators, which are attributable to 2021 tariff growth.
- Increased spending on electricity purchased to compensate for losses, which is attributable to an increase in losses.
- Increased HR costs as a result of indexing compensation rates (wages) and increasing the insurance premium accrual basis from the 2020 values.
- Revaluation of fixed assets taken into account when calculating depreciation charges.
Losses were lower by 3,193 million rubles YoY, due to an increase in electricity transmission revenue due to the growth in paid productive output and the unified down-top tariffs for customers in the Tyumen region increased by 10.3% from July 1, 2021.
Rosseti Tyumen JSC remains adherent to its target debt limits and retains an A rating of creditworthiness (a financially sustainable Company); despite negative financial performance, it remains a solvent and financially independent company that continues to pay due tax, salaries, and payables to suppliers and contractors whilst delivering electricity reliably and providing high-quality services.
Analysis of change in the Company’s receivables, million rubles
The Company’s receivables as of December 31, 2021 totaled 3.337 million rubles (+25% YoY).
The receivable trends is attributable to an increase in the “power transmission revenue settlements” (due to increased productive power output and power transmission revenue), increased advance payments, as well as an increase in other receivables (due to debt reclassified from non-current to current assets as at December 31, 2021).
The Company handles its overdue receivables by alternative dispute resolution and in court, observing the terms of claim-making and enforcement activities approved at Rosseti Tyumen JSC.
Overdue receivables for power transmission had a total a balance-sheet value of 17.9 million rubles exclusive of reserves for doubtful debt as of December 31, 2021 (60.4 million rubles as of December 31, 2020).
As a result of the Company’s claims to collect overdue receivables for power transmission services, positive court rulings were made under 32 cases for 56.5 million rubles of principal debt and 1.7 million rubles of penalties in 2021. 95% of claimed principal debt and 92% of claimed penalty were sustained.
Same period last year, positive court rulings were made in respect of claims totaling 48.6 million rubles of the principal debt and in respect of 4.6 million rubles of penalties.
In 2021, 56 writs of execution were in proceedings to claim a total of 50.4 million of arrears for power transmission services; 100 % was collected as a result. 54 writs of execution were received in 2020 for a total of 57.5 million rubles, of which 48.9 million or 85% was collected.
Over the reporting period, a total of 5.2 million rubles was paid voluntarily (10.3 million rubles in 2020), 16.6 million rubles was received from the bank (10.6 million rubles in 2020), 28.6 million rubles was collected by the Federal Bailiff Service (28 million rubles in 2020).
The actions against overdue receivables had a coverage rate of 100%.
No overdue receivables for power transmission services were written off during the reporting year.
repayments
Analysis of change in the Company’s payables, млн руб.
Short- and long-term payables of the Company totaled 10,534 million rubles as of December 31, 2021 (-27 % YoY). This dynamics were largely attributable to the following objective factors: decreased payables for investment activities (due to the implemented IPR and a general decrease in the capital investments and financing in accordance with the approved Investment Development Program, as well as payment made for works performed, equipment supplied and services rendered under contracts under investment projects with a completion date of 2021), fulfillment of grid connection agreements liabilities, as well as a reduction in the payables to distribution grid companies due to restored advance payments system.
In 2021, the Company updated the bank guarantee management procedure for working with bank guarantees in terms of tightening control over the acceptance of bank guarantees from suppliers and contractors.
In order to protect the interests of Rosseti Tyumen JSC, prevent an increase in overdue receivables and payables, and timely regulate the Company’s current debt by means of the ERP System, the Company monitors the debt status and keeps improving its debt management tools and mechanisms, which includes enhancements in claim-making.
Credit policy, including credit ratings
The Credit Policy of Rosseti Tyumen JSC is set forth in the Credit Policy Regulations as approved by the Company’s Board of Directors (Minutes No. 30/20 dd. November 16, 2020).
This document sets forth the core requirements to the Company’s credit policy, including:
- the procedure for the assessment of the Company’s financial sustainability and creditworthiness;
- the procedure for limiting the powers of the Company’s management with regard to credit transactions;
- requirements to consulting the Company’s Board of Directors on specific credit policy issues;
- reporting of the Company’s management to the Board of Directors on credit policy issues.
June 29, 2021, the Analytical Credit Rating Agency (ACRA (JSC)) rated Rosseti Tyumen JSC at AA + (RU) for the first time ever, with the Stable outlook, which is one notch higher than the previous credit rating from Expert RA JSC assigned under a comparable rating scale (the change of the rating agency due to the expired contract with Expert RA JSC, following the results of the procurement procedure).
The credit rating is attributable to the strong market position of Rosseti Tyumen JSC in the operating area, to a strong operating profile, average business profitability, low leverage, and good liquidity.
A sufficient level of liquidity is attributed to a comfortable debt repayment schedule, as well as a significant amount of available credit lines that exceed the total debt of the Company.
ACRA (JSC) assesses the level of corporate governance in Rosseti Tyumen JSC as adequate and in line with industry standards. The risk management system in the Company minimizes all major types of risk.
Tariff policy
The Company’s Tariff Policy is mainly intended to timely secure tariffs that are sufficient for the Company to transmit power and connect consumer-side inputs in a reliable, appropriate, and safe manner.
One important lines of the Company’s management consists in cooperating with the federal executive agencies: the Federal Antimonopoly Service of Russia, the Ministry of Energy, and the regional executive agencies such as the Regional Energy Commission for the Tyumen Region, KhMAO-Yugra and YNAO; the Regional Tariff Service of KhMAO-Yugra, the Department of Tariff Policy, Energy, and Utilities in YNAO, and the Department of Tariff and Pricing Policy in the Tyumen Region. This cooperation seeks to set economically viable tariffs on regulated goods and services.
The main activities of the Company are the power transmission and grid connection. Tariff for the activities above are regulated under the following regulations:
- Federal Law No. 35-FZ dd. March 26, 2003 On Electric Power Industry;
- Decree of the Government of the Russian Federation dd. December 27, 2004 No. 861 On the approval of: Rules of non-discriminatory access to, and provision of, power transmission services; Rules of non-discriminatory access to, and provision of, operational dispatch services in power engineering; Rules of non-discriminatory access to, and provision of, wholesale-market trade system administration services; and Rules of technological connection of user power receivers, power generation facilities, and power grid facilities belonging to grid operators and other parties;
- Decree of the Government of the Russian Federation No. 1178 dated December 29, 2011 “On the regulated pricing (tariffs) in the electric power industry”;
- Decree of the Government of the Russian Federation No. 442 dd. May 4, 2012 On the retail electricity markets, complete and/or partial restriction of the electricity consumption mode;
- Decree of the Government of the Russian Federation No. 184 dd. February 28, 2015 On allocating power facility owners to territorial grid entities
- Guidelines for the calculation of regulated tariffs and prices for electric (heat) power in the retail (consumer) market, approved by Order of the Federal Tariff Service of Russia No. 20-e/2 dd. August 6, 2004;
- Guidelines for the calculation of tariffs for power transmission services under the method of long-term indexation of the required gross revenue, approved by Order of the Federal Tariff Service of Russia No. 98-e dd. February 17, 2012;
- Methodological guidelines for determining the base level of operating, controlled costs of territorial grid organizations necessary for the implementation of regulated activities, and the efficiency index of operating, controlled costs using the benchmark method, approved by Order of the Federal Tariff Service of Russia No. 421-e dd. March 18, 2015;
- Guidelines for determining the amount of payment for grid connection, approved by Order of the Federal Antimonopoly Service of Russia No. 1135/17 dd. August 29, 2017;
- Guidelines for determining shortfalls in income associated with the grid connection, approved by Order of the Federal Tariff Service of Russia No. 215-e/1 dd. September 11, 2014.
The major share in the Company’s revenue falls on power transmission services. In 2021, the share of transmission revenue totaled 94.6%, the grid connection revenue share totaled 4.9% of the Company’s total sales revenue.
transfer services
electric
Energy
Actual revenue distributed by type of activity 2019-2021, million rubles (%)
Grid connection payment
The grid connection payment is applied in cases of connection of newly commissioned or for previously connected devices of increased capacity, as well as for previously connected devices with the altered category of power supply reliability, points of connection or production activity that do not entail a revision of maximum power, while alternating the external power supply scheme for such devices.
Grid connection payment is calculated under the approved standardized rates, or under rates per unit of maximum capacity, as well as under individually set values depending on the conditions of connection.
Indicators under tariffs for grid connection services
* The reduction in rates for organizational activities is attributed to changes in the methodology for rates calculation applied to all grid companies in the region. Declared Rosseti Tyumen JSC’s expenses presupposed rates 2+ times higher than the established rates and an increase in rates in relation to the previous period.
The tariff rate C1.2 is selected under the paragraph 18 “e” of the Regulations for grid connection established by Decree of the Government of the Russian Federation No. 861 dd. December 27, 2004.
Also, standardized tariff rates and rates per unit of maximum capacity C8 have been established to cover the costs of a grid company for power metering.
In accordance with the Guidelines for determining the amount of payment for grid connection, approved by the order of the Federal Antimonopoly Service of Russia No. 1135/17 dd.August 29, 2017, the Regional Energy Commission of the Tyumen Region, KhMAO-Yugra, YNAO established (order No. 38-tp dd. December 28, 2020) standardized tariff rates and rates per unit of maximum capacity for 2022 to cover construction costs for grid connection Applicants to be made in order to connect their power receivers with a maximum power 150 kW+ and fee calculation formulas.
These rates are approved at a uniform level for all local grid companies’ grid connection made in the territories of KhMAO-Yugra, YaNAO and the Tyumen Region.
During 2021, in accordance with the materials submitted by Rosseti Tyumen JSC, the Regional Energy Commission of the Tyumen Region, KhMAO-Yugra, YaNAO, 2 decisions were made to establish an individual fee for the grid connection agreement totaling 200 million rubles (exclusive VAT) and a capacity of 17 MW.
Power transmission tariffs
In accordance with the agreement dd. August 12, 2004 between the state authorities of the Tyumen Region, the Khanty-Mansi Autonomous Okrug – Yugra and the Yamalo-Nenets Autonomous Okrug, state regulation of tariffs for power energy (in the centralized energy supply area) in the Tyumen Region, the Khanty-Mansi Autonomous Okrug - Yugra, Yamalo-Nenets Autonomous Okrug shall be performed by the Regional Energy Commission of the Tyumen Region, KhMAO, YNAO (REC).
Based on the Decree of the Government of the Russian Federation No. 1384-r dd. May 27, 2021, uniform down-top tariffs for electricity transmission services for non-individual consumers were approved by the REC on July 1, 2021, with the view of uniform tariff regulation in the Tyumen region (including autonomous districts) and in the Kurgan region.
The Tyumen Region uses a contractual “down-top” uniform tariff model, under which supply companies pay for the power transmission services at uniform rates; such payments are received by grid operators that own the grids to which the consumer-side inputs are connected. Thus, the Company’s product revenue from power transmission consists of the revenue from the power transmitted to the end users and the revenue from the power transmitted to other local grid operators. Transmission revenue is allocated to cover expenses of Rosseti Tyumen JSC for paying for the FGC UES PJSC services, for the power purchased to compensate for losses from last-resort suppliers, for LGCs services payment10, as well as for the maintenance and development of own power grid (own required gross proceeds (RGP)) to ensure reliable and high-quality energy supply to consumers and meet the prospective power demand.
Uniform down-top tariffs for power transmission services for 2021 were approved by the order of the REC of the Tyumen Region, the Khanty-Mansi Autonomous Okrug – Yugra, the Yamalo-Nenets Autonomous Okrug and the Kurgan Region No. 30 dd. December 31, 2020 (as amended by the order No.10 dd. June 15, 2021). Individual tariffs for power transmission services for 2021 were approved by the order of the REC of the Tyumen region, KhMAO-Yugra, YNAO No. 31 dd. December 30, 2020 (as amended by the order No. 11 dd. June 15, 2021).
The rates of uniform (boiler) tariffs in the first half of 2021 do not exceed the rates in force in the second half of 2020; unified (boiler) tariffs for the second half of 2021 were approved with an increase at 10.3%.
The Order of the REC of the Tyumen Region, the Khanty-Mansi Autonomous Okrug – Yugra, the Yamalo-Nenets Autonomous Okrug No. 32 dd. December 28, 2021, approved uniform down-top tariffs for power transmission services for 2022 increased at 7% to be applied from July.
Tariff regulation of Rosseti Tyumen JSC is performed by the long-term indexation of the required gross revenue method, where 2021 is the fourth year of the second long-term regulation period (2018-2022) The long-term regulation parameters of Rosseti Tyumen JSC for 2018-2022 were approved by the resolution of the REC of the Tyumen Region, the Khanty-Mansi Autonomous Okrug – Yugra, the Yamalo-Nenets Autonomous Okrug No. 59 dd. December 28, 2017.
The dynamics of the power transmission revenue components of Rosseti Tyumen JSC according to tariff and balance decisions is available on the chart.
Dynamics of the power transmission revenue components, million rubles
Uniform down-top tariffs for power transmission services in the grids of the Tyumen region, the Khanty-Mansi Autonomous Okrug – Yugra, the Yamalo-Nenets Autonomous Okrug approved by the order of the Regional Energy Commission of the Tyumen Region, KhMAO-Yugra, YNAO No. 30 dd. December 30, 2020 (as amended by the order No. 10 dd. June 15, 2021)
Khanty-Mansiysk
Autonomous Okrug
- Yugra, Surgut
8 800 220 0 220
8 800 200 55 03
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